Fast Company has an in-depth piece about Microsoft’s new ad campaign to rebrand as cool. Redmond sidestepped its typical ad agency for this endeavor, opting for Crispin Porter & Bogusky:
Nothing is doing more to carve away at Microsoft’s reputation — and contribute to its loss of market share — than the assault launched by Apple two years ago in the form of the “Mac vs. PC” spots featuring The Daily Show satirist John Hodgman. The ads became immediate pop-culture fixtures, spawning more than 1,000 video spoofs on YouTube and taking home last year’s Grand Effie, the ad industry’s highest honor for effectiveness. “Nobody messes with anyone in the tech industry the way Apple has messed with Microsoft,” says Enderle. “It’s the first time I’ve ever seen a major national campaign that disparages a competitor, and the competitor just sits back and takes it. If somebody tried to do that to Oracle, you wouldn’t be able to find the body.” Gartner media research analyst Andrew Frank credits Apple — whose annual media spend is less than half of Microsoft’s nearly $1 billion budget — with single-handedly rebranding Microsoft “as a kind of self-conscious and self-absorbed nerd that is out of touch with the normal lives and needs of its users.”
Yes, for the record, I quoted a publication that quoted Rob Enderle. He may be a frigtard when it comes to Apple products, but he’s pretty spot on here with his assessment of Apple’s “Get a Mac” campaign.
Even though Microsoft is switching gears and going with a different and immensely successful agency, though, I can’t help but think it’s still missing the mark. Fast Company says Apple spends less than half the money Microsoft does on marketing each year, and yet its ads are so much more effective. Maybe Microsoft took note of that nugget of detail, but this $300 million push with a new ad agency screams that it’s still getting caught up in minor details and not paying attention to the bigger picture.
Apple’s marketing works because its products (generally speaking) really are more appealing, easier to use, cooler, and [insert whatever your non-marketing reason is here]. People aren’t buying Mac products just because Justin Long usually gets the upper hand. It’s because Apple’s great (and notably simple) marketing turns people on to great products. And those people show Apple stuff off to their friends and family because they found computer stuff that works and that they can get excited about.
The fact that Dell, HP, and the world’s other major PC manufacturers have practically had to force Microsoft into selling XP for at least another four years says that people aren’t excited about Vista. Chopping Vista’s retail price spoke a few volumes on its own as well.
If Microsoft is spending $300 million to rebrand itself as “cool,” it had better be spending an exponentially greater amount on listening to complaints from businesses and consumers, and then fixing all the things that are wrong with its products. A tech company will not get consumers’ attention with marketing anymore if its products can’t back it up.