Feedback to Adobe about hijacking our computers
Filed Under (Wrong) by David Chartier on 22-04-2008
Tagged Under : Acrobat, Adobe, Adobe-Reader, behavior, browsers, PDF, Software, Wrong
Prompted by Jamie Phelps’ post about Adobe Reader’s aggravating hijack of PDF viewing in browsers, I finally got inspired to track down Adobe’s feedback page and left them this:
Installing Acrobat Professional CS3 apparently hijacks Mac OS X’s default PDF viewer in my browser, Safari. Now your fat, bloated Acrobat/PDF plug-in starts up whenever I need to read a PDF from a website, and I’ve looked high and low for a way to turn this behavior off.
This is wrong.
Unequivocally, inarguably wrong. Stop it.
I don’t want a reply from you. I don’t want some excuse that you’ve done studies that show your users prefer this. I don’t want some ridiculous marketing barf about providing better service for your users. This is a problem that you need to fix. Now. You’re hijacking our computers and altering behavior without so much as asking our permission or even letting us know you’re doing it. Fucking stop.
Fix this problem and issue an update. At the very least, give us the ability to change this behavior back to Mac OS X’s default.
If you’re upset about this insulting and time-wasting behavior, I urge you to let Adobe know. The form allows you to chose between filing this issue as a feature request or a bug report. Considering the fact that this behavior shouldn’t happen in the first place, I chose bug report.

