Macworld: Silent email filtering makes iCloud an unreliable option
Apple has taken spam filtering way, way too far. It isn’t just sending a bunch of false positives to the junk folder, it wipes them out entirely so iCloud email users never even have the chance of seeing the message. It’s scanning attachments, including zipped attachments, and you don’t even need “teens” in the phrase, just the quite innocuous “barely legal.”
Customers were trying to send us emails and we just never saw them. The customer assumed we were ignoring them and justifiably got mad, we got confused and had no recourse or idea of where to start.
I get that Apple is trying to take care of its customers, but spam filtering is enough. Nuking messages from existence, even genuine junk, is over the line.
